Conduit FAQs

AM I ELIGIBLE FOR A LOAN FROM CONDUIT?

Firstly to be eligible for a loan you must:

  • Be over 18 years old.
  • Have the affordability to repay your loan
  • Not currently in an IVA or bankruptcy
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WHO ARE CONDUIT?

Conduit are a responsible lender offering fair and affordable personal loans and who present an alternative solution to high cost credit.

Conduit is the brand name of Five Lamps Trading Limited, a wholly owned subsidiary of Five Lamps. Conduit are authorised and regulated by the Financial Conduit Authority

WHAT TO DO IF YOU ARE STRUGGLING TO REPAY YOUR PERSONAL LOAN?

If you are experiencing financial difficulties and are struggling to keep up with the repayments on your personal loan, please contact us as a matter of urgency.

Please call us on 0300 111 0556 or loans@conduit.org.uk

We are a responsible lender that offers assistance and help to people within the community. We provide a friendly and professional service allowing customers the peace of mind to be able to openly speak to us regarding any issues they may be experiencing.

We will always work with you to improve the situation and we can arrange payment holidays or a revised repayment plan based on a new income and expenditure assessment.

However, failure to work with us will result in any outstanding debt being transferred to a Debt Collection Agency or result in court action.

WHAT IF I HAVE POOR CREDIT HISTORY?

During the application you will be asked questions about your previous credit history. It is important you answer these questions openly and honestly as this information will appear on your credit report.

We will use the credit report to see that existing or previous debts have been or are being repaid.

All loans are approved on the basis of a customer’s affordability to repay back the loan, your bank account management and credit history to see how you’ve been managing your finances and any existing debts.

WHAT HAPPENS IF MY PERSONAL DETAILS CHANGE?

Please contact us if you move home, change your bank account or telephone number. You can do this by contacting 0300 111 0556 or loans@conduit.org.uk.

HOW MUCH CAN I BORROW?

You can apply for a personal loan for £100 – £1500.

Repayments can be made weekly and can be spread to up to 12 months.

CAN I PURCHASE MORE ITEMS WHEN I AM STILL REPAYING THE FIRST ITEM?

We offer additional loans based on your circumstances at the time of application (such as your affordability). However, we do suggest that you are half way through your existing loan repayments before you apply for another loan.